EXIT — Your satisfaction is our priority.

If your order doesn’t work out, we’re here to help with a smooth return and exchange process.

Eligibility

• Returns and exchanges are accepted within 7 days of receiving your order.
• Items must be unused, unwashed, unaltered, and have original tags & packaging attached.
• Sale or discounted items cannot be returned or exchanged.

Return Process

1. Contact our Customer Service via WhatsApp at +62 857 7289 1573 within 7 days of receiving your item.
2. Provide your order number and reason for return/exchange.
3. Ship the item back to our warehouse (shipping fee is the customer’s responsibility, unless the item is faulty).

Exchange

• You may exchange for a different size or product of equal value (subject to availability).
• If the desired item is out of stock, we will issue store credit (no cash refund).

Refunds

• Refunds (if applicable) will be issued in the form of store credit only.
• Cash refunds are not available.
• Store credit will be processed within 7–14 business days after we receive and inspect the returned item.

Notes

• Please ensure the item is securely packaged to avoid damage during return shipping.
• EXIT reserves the right to reject returns that do not meet the above conditions.